GPDHUB – Refund Policy

If you have any questions about the below policy, please contact us before sending your parcel.

Refunds will be provided based on the service definitions for the specific service selected at payment. Please ensure you review your chosen service definition carefully.

Please note that refunds cannot be processed for any consequential loss.

Where a refund is applicable, it will be made to the original payment method used for the transaction or credited to a GPDHUB PrePay account. Refunds can only be issued to the contracted party who booked the order.

• Refunds to PrePay accounts: 1–2 working days
• Refunds to original payment method: 5–7 working days

You have a maximum of 28 days from the date the order was placed to request a refund.

If the parcel has been collected or the service has been carried out, no refund will be issued for additional add-ons including:

• Parcel Protection
• Delivery Guarantee premium
• Signature
• Text Message Notification

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Delivery Guarantee Refund

If you select a Delivery Guarantee premium, you are entitled to a full refund of your carriage if your parcel is not delivered by the guaranteed date stated at purchase.

Please note that we will not refund any additional add-ons including Parcel Protection, Delivery Guarantee premium, Signature, or Text Message Notification.

*Important: Parcels dropped off after 12pm will have one additional day added to the guaranteed delivery date.

Delivery Guarantee dates are calculated from the collection date. The guarantee is invalid if collection or delivery is delayed, attempted, or impaired.

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Return Policy

1. From time to time, a parcel may be returned directly to the GPDHUB warehouse, including but not limited to:
   • Refusal to accept delivery
   • Outstanding charges not paid
   • Out of Gauge consignments with underpayment
2. In such cases, we will arrange return of the parcel to the original sender. Depending on the circumstances, this may be chargeable.
3. If delivery back to the sender is unsuccessful, the parcel will be returned to the GPDHUB warehouse. The sender will be notified by email with further instructions.
4. Unless stated otherwise, we will:
   • Store the parcel for a maximum of 28 days
   • Send a reminder 21 days after the last failed return attempt
5. If no response is received within 28 days, GPDHUB reserves the right to dispose of the parcel in any manner deemed appropriate.

Once a booking is completed and the invoice is cleared by the shipper/payer, no refund will be issued after delivery has been successfully made to the receiver.

Thanks & Regards,
GPDHUB